1. Acceptance
By using Privy Rewards, you agree to these Terms of Use and any additional rules shown in the app or on a partner reward listing.
2. The service
Privy Rewards is a membership rewards service. Members may receive access to eligible rewards at participating venues, subject to the applicable plan, venue terms, availability and verification rules.
3. Accounts
You must provide accurate account information and keep your login details secure. Accounts and QR codes may not be sold, shared, transferred or used to misrepresent eligibility.
4. Rewards and venue rules
Rewards are subject to partner availability, staff verification, bill minimums, date/time restrictions, venue exclusions and any other rules shown in the app. Privy Rewards may update, remove or change rewards without guaranteeing that any specific reward will remain available.
5. QR verification
Members must show a valid in-app QR before payment where required. A reward may be refused if the QR is expired, invalid, reused, mismatched, unsupported by the member plan or otherwise suspicious.
6. Misuse
We may suspend or terminate access where there is suspected fraud, misuse, abuse of staff, tampering, attempted bypassing of verification, account sharing or breach of these terms.
7. Availability
The website, app and backend may be unavailable during maintenance, outages or third-party service disruption. We will aim to keep the service reliable, but uninterrupted access is not guaranteed.
8. Liability
To the extent allowed by law, Privy Rewards is not responsible for venue service quality, food quality, venue decisions, or losses that are indirect, consequential or outside reasonable control.
9. Governing law
These terms are governed by the laws of South Africa, unless mandatory consumer protection law provides otherwise.