Delete your Privy Rewards account.

1. Verify and submit

Use the email linked to the customer account. We send a short-lived code to verify ownership before accepting the request.

Never send us your password, full card number, identity document or one-time code by email. Enter the verification code only in the secure form above.

2. Verification

We verify control of the linked email with the one-time code. If risk is higher or the linked email is unavailable, we may request another proportionate verification step. We will not ask for more information than is reasonably necessary.

If we cannot verify the request, we will explain what is missing rather than delete the account and risk harm to the account holder.

3. Effect on access and billing

Once confirmed, a full account-deletion request will also be treated as an instruction to cancel future membership renewal. If a payment is already pending, tell us in the request so we can investigate it.

You can cancel renewal in the app before requesting deletion if you want to keep paid access until the paid-through date. If we complete account deletion first, login, QR access and remaining membership access may end immediately. Deletion does not by itself create a pro-rata refund; the Refund Policy and mandatory legal rights still apply.

4. What we delete, deactivate or de-identify

Subject to lawful retention, the process is intended to:

• close or de-identify the customer profile;
• revoke active sessions, trusted-device access and active push tokens;
• unlink Apple or Google sign-in identifiers where operationally and legally appropriate;
• remove information that is no longer necessary for an authorised purpose; and
• de-identify retained operational records where identity is no longer required.

5. What may be retained

We may retain a limited record where law or a lawful business purpose requires it, including payment and subscription records, financial or tax records, completed redemption records, complaint correspondence, security and audit evidence, consent or opt-out records, and information required for a dispute, fraud investigation or legal claim.

Retained information will be restricted from unrelated use and deleted or de-identified when the authorised period ends. Standard periods are explained in the Privacy Policy. A Partner may independently need to retain its own invoice, sale or legal records; you must contact that Partner about its separate records.

6. Communications after deletion

Optional marketing should stop. We may retain your email on a suppression list so we do not accidentally resume marketing. We may still send messages needed to confirm or complete deletion, resolve a payment or legal issue, respond to your request, or comply with law.

7. Timing and confirmation

The online form acknowledges a verified request immediately and provides a reference. We aim to complete a straightforward request within 30 calendar days. If a live transaction, dispute, technical recovery or lawful retention issue requires longer, we will explain the delay and provide an update.

We will send confirmation when the operational deletion process is complete, together with a high-level explanation of any categories retained and why, unless law restricts that disclosure.

8. Alternatives to full deletion

You may instead request correction of account details, cancellation of renewal, withdrawal of marketing consent, removal of an inactive push token, restriction of disputed processing, or access to personal information. Describe the outcome you want at legal@privyrewards.co.za.

9. Questions or review

If a request is refused in whole or part, we will explain the lawful reason where permitted. You may ask us to review the decision by emailing legal@privyrewards.co.za.