1. Operator
Privy Rewards is operated by CGH VENTURES (PTY) LTD, registration number 2026/489747/07. For privacy questions, contact legal@privyrewards.co.za or support@privyrewards.co.za.
2. Information we may collect
Depending on how the website and app are used, we may collect account details, contact details, membership details, support messages, device/app information, redemption information and limited website technical information needed to operate the service.
Payments are intended to be processed by a third-party payment provider. Privy Rewards should not store full card details on its own website.
3. How we use information
- To create and manage user accounts and memberships.
- To verify eligibility for rewards and prevent misuse.
- To provide user support and partner support.
- To maintain security, troubleshoot issues and improve the service.
- To comply with legal, accounting and fraud-prevention obligations.
4. Sharing information
We may share information with service providers that help operate the app, hosting, email, payments, support and analytics where used. We may also share information where required by law or to protect the service against fraud or misuse.
5. Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required for legal, accounting, dispute-resolution, fraud-prevention or security reasons.
6. Your rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also object to certain processing or ask questions about how your information is handled. Use legal@privyrewards.co.za.
7. Security
We use reasonable technical and organisational measures to protect information. No online service can be guaranteed completely secure, so users should keep account credentials private and report suspicious activity.
8. Changes
This policy may be updated as the app, payment flow and partner network develop. The latest version will be published on this page.